- How do I purchase a beanbag?
You can browse our products on our website and complete the purchase process by adding the item to your cart. - What is your shipping area?
We offer domestic and international shipping. Please check the shipping area and fees during checkout. - How do I return or exchange my order?
For returns or exchanges, please contact us within 30 days of receiving your order. The product must be unused and in its original packaging. - How long does it take to ship?
Generally, order processing takes 1-3 business days, and shipping takes 3-7 business days. This time may vary depending on your location. - What if my sofa arrives damaged?
Please contact our customer service immediately and provide photos within 24 hours of receiving the item. We will assist you in correcting the damage. - What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express) and PayPal. - Can I contact you at night or on weekends?
Our customer service team provides support during normal business hours on weekdays. If you contact us during other times, we will respond as soon as possible the next business day.
- What does the sofa smell like, and are there any health concerns?
Our sofas are made with environmentally friendly materials and fillings. There may be a slight odor when you first unpack, but this usually dissipates within a few hours. We ensure that all materials meet safety standards and pose no health risks.
If you have any further questions, please feel free to visit our website or contact customer service. We would be happy to assist you!